Payment declined? Don't worry, here's what to do!

At Foodiz, we want your ordering experience to be as smooth as our freshest guacamole! If your payment hasn't been accepted, don't panic-we'll help you sort it out in no time.

Why was my payment refused?

There are several reasons for this:
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🔹 Items unavailable in your basket - You may have added some delicious dishes, but they're no longer available.
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🔹 Expired or incorrect card details - A little mistake in the card number?
It happens!
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🔹 Problems with the payment provider - Sometimes Payconiq or credit card networks experience temporary disruptions.
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🔹 Technical problems - A rare bug on our platform could be to blame.

How to solve the problem and finalize your order?

✔️ Empty your shopping cart - Make sure the items you ordered are available on our online menu.
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✔️ Restart the application - Sometimes a simple refresh will do.
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✔️ Log out and log back in - This can reset your session and fix some minor issues.
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✔️ Try another payment method - If one option doesn't work, another might.
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✔️ Check promo codes - If you use one, make sure it's entered correctly (without extra spaces!).

We're here to help! Contact our support team at customer-care@foodiz.odoo.com, and together we'll find a solution.

Enjoy your order! 🍽️