My account has been blocked or deactivated. How do I reactivate it?

If your account is blocked or deactivated, don't panic!
Here's what you can do:

✔️ Wait a few minutes and try again
If you have entered the wrong password several times, your account may be temporarily blocked for security reasons. Wait about 10 minutes and try logging in again.
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✔️ Reset your password
Click on "Forgot your password?" and follow the instructions to reactivate access to your account.
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✔️ Has your account been deactivated by our team?
This can happen in case of suspicious activity or non-compliance with our terms of use. If you think this is a mistake, contact our support team and we'll check your situation together.