If you are having trouble logging in, here are a few steps to
solve the problem:
✔️ Check your login
Make sure you have entered your email address and password correctly. Beware of capital letters, spaces or typing errors!
✔️ Reset your password
If you can't remember your password, or if your login still fails, click on "Forgot your password?" on the login page and follow the instructions to create a new one.
✔️ Try another device or browser
Sometimes, a temporary bug can block the connection on a specific device. Try connecting from another phone, computer or browser (Google Chrome, Safari, Firefox...).
✔️ Clear your cache and cookies
The data stored by your browser can sometimes cause access problems. Try clearing your cache and cookies via your browser settings, then try again.
Don't hesitate to contact our support team:
. We'll do our best to help!