Invoiced but no order?
Here's what to do!

We understand how frustrating it can be to be charged without receiving an order confirmation. Don't worry, we'll help you resolve this quickly!

Check the status of your order
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✔️ Check your order history - Log in to your Foodiz account and check if your order appears in your past orders.

✔️ Please wait a moment - Sometimes payments take a few minutes to process, and your order may still be in the checkout process.

✔️ Check your e-mail - If the payment has been validated, you should receive a confirmation e-mail.

✔️ Look at your bank statement - If the payment appears as "pending", it may not yet have been fully processed and could be automatically refunded.

✔️ Still nothing? Please contact us! - If your order doesn't appear but you've been charged, send us proof of payment and we'll sort it out as quickly as possible.

We'll sort it out quickly!

We sincerely apologize for any inconvenience and truly thank you for your patience while we work to resolve the situation! 💚

Thank you for trusting Foodiz! 🍽️